Resources
Last Updated: September 2023
Emergency Help
For a medical emergency call 9-1-1 or visit your closest emergency department.
Royal Jubilee Hospital, 1952 Bay St.
Victoria General Hospital, 1 Hospital Way
Community-led Crisis Response Team (CLCR)
250-818-2454, 2 – 9pm, Monday through Friday
CLCR is a peer-assisted care program and a mobile crisis response team led by persons with lived/living experience and mental health professionals, who are able to de-escalate crises and develop community care plans with persons experiencing crisis. The CLCR Team is an alternate approach to responding to someone in crisis that focuses on health, well-being and community support.
1800SUICIDE
24/7/365. Workers provide skilled suicide assessment, de-escalation, intervention, referrals, and short-term support.
KUU-US Crisis Response Services
https://www.kuu-uscrisisline.ca/
24/7/365. First Nations and Aboriginal peoples providing crisis support to First Nations and Aboriginal Peoples.
Vancouver Island Crisis Line
1-888-494-3888 or text 250-800-3806
24/7/365. Crisis workers provide short-term non-judgmental emotional, support, crisis intervention, information, and resources.
Youth Space
Online crisis chat at www.youthspace.ca or text 778-783-0177
6pm to midnight/365 for youth up to the age of 30.
Substance Use Resources
NORS Overdose Prevention Hotline
1-888-688-6677, www.nors.ca, 24/7/365.
NORS is a peer-run, peer-led overdose prevention hotline. Please don’t use substances alone! Peers are available to spot and help keep you safe.
Poison Control Centre
Call if you suspect someone has been poisoned by a medicine, chemical or other substance. Note that this is NOT a substitute for talking with a trained Poison Specialist. If someone is unconscious, having a seizure, difficulty breathing or chest pain, immediately call 9-1-1.
Substance Drug Checking Project
1802 Cook Street, Mon - Sat 12-7pm
A free and confidential drug checking program that uses multiple drug checking instruments to determine a sample's main active ingredients, fillers or cutting agents, any unexpected drugs, and the presence of fentanyl. Provides in-person and mail-in services and results are given on the spot within 15-20 minutes.
Her Way Home
211-547 Michigan St., Call: 250-519-3681, email: herwayhome@islandhealth.ca
Provides non-judgmental health care and social supports for pregnant and parenting women who have a history of substance use and may also be affected by mental health issues, violence and trauma.
Pandora Clinic
922 Pandora Ave, Call: 250-294-6714, www.pandoraclinic.com
Specializing in the treatment of opiate addiction utilizing methadone and buprenorphine. Referral not necessary.
CARES Clinic
1119 & 1125 Pembroke St, Call: 250-519-3485
Single point access to mental health and substance use services for people aged 19+. Provides single session therapy, peer support, outreach and a Rapid Access Addiction clinic for opioid replacement.
Umbrella Society
Call or text: 250-380-0595, www.umbrellasociety.ca
Services include outreach, recovery housing, counselling, groups, harm reduction and education.
Supervised Consumption Locations
Safe consumption sites provide:
Safe and welcoming drop-in space with harm reduction supports, overdose prevention, survival supplies and food
Witnessed consumption for injection for safer drug use and rapid overdose response
Referrals and links to other services, including mental health, substance use, primary care, addiction medicine, treatment and recovery options
Locations:
AVI, 713 Johnson St (3rd Floor - Access Health Centre), 2-9pm daily
Rock Bay Landing, 535 Ellice St , 7am-10pm daily
The Harbour Inhalation Site, 926 Pandora, 8am – 7pm daily
The Harbour Injection Site, 941 Pandora, 8am – 7pm daily
Please note that all the locations above are 19+ only.
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Mental Health Supports
Anxiety Canada www.anxietycanada.com
Website with workshops, reading for anxiety and panic disorders, and a directory of local services
Wellness Together Canada: Mental Health and Substance Use Support https://wellnesstogether.ca/en-CA Provides 24-hour, free, and confidential mental health and substance use tools and resources.
Men’s Trauma Centre https://menstherapycentre.ca/MTC/
Providing to support to any man*: cis, gay, bi-sexual, trans, non-binary, 2spirit, queer, gender fluid+, who has experienced emotional, physical or sexual trauma in childhood or as an adult.
Foundry BC Virtual Care
Young people aged 12-24 and their caregivers can now access provincial virtual services through our Foundry BC app. If internet access is a barrier, they can provide support by phone at 1-833-F0UNDRY (1-833-308-6379). Please note that these services are only available for those in communities without Foundry Centres and are distinct from the Victoria Youth Clinic – Foundry Victoria.
Primary Care - Walk in Clinics and more
Check out medimap to view live wait times of medical clinics: https://medimap.ca/
James Bay Medical Treatment Centre, 100-230 Menzies St Upper Level | Call 250-388-9934
Saanich Plaza Medical Clinic, 3544 Blanshard St | Call 250-475-1101
Yates & Quadra Integrated Health Centre, 911 Yates St | Call 250-388-3080
Jubilee Medical Clinic, 1803 Fort St | Call 250-592-3441
Esquimalt Medical Clinic, 1153 Esquimalt Rd | Call 778-265-3405
Shoreline Medical - Brentwood Bay | Call 250-652-9191
Shoreline Medical – Sidney | Call 250-656-4143
Wellness Centre At Belmont
(Serving youth 25 and under), 3041 Langford Lake Rd | Call 250-519-3580
UVIC (University of Victoria) Health Services
3800 Finnerty Rd | Call 250-721-8492
Need a Family Doctor?
HealthLinkBC
Call 8-1-1 | non-emergency medical advice & nurses line 24/7
Healthcare on Yates
1139 Yates St – Nurse Practitioners Clinic. Call: 250-940-6760 https://www.healthcareonyates.ca/
MyCare by TELUS Health
Smartphone app, can be downloaded from Google Play or Apple Store
WELL Health Virtual Clinic https://well.company/virtualclinic
Telehealth platform that connect patients to physicians through video, phone, and secure messaging,
The Victoria Primary Care Network (PCN) team is working with clinics in our community to help you find a family doctor or nurse practitioner. To support this work, they have launched a community-wide registry called the Health Connect Registry.
If you are interested, you may register for the Health Connect Registry and get matched with a family doctor or nurse practitioner in your community.
Find out more and register: https://www.healthlinkbc.ca/health-connect-registry/victoria
Sexual Health
Island Sexual Health Society, 3960 Quadra St | https://www.islandsexualhealth.org Call 250-592-3479 | TEXT your questions to 250-812-9374
Vancouver Island’s Women’s Clinic https://www.viwc.ca
STI Clinic / Victoria Health Unit 1947 Cook St | Phone: 250-388-2225 | https://www.islandhealth.ca/our-locations/sexual-health-locations/sexually-transmitted-blood-borne-infections
GetCheckedOnline.com | Clients can use the access code VICTORIA to make an account.
Sex Sense, call 1-800-739-7367 or submit your question through the email form https://www.optionsforsexualhealth.org/sex-sense/ (Sex Sense is a free, pro-choice, sex-positive, and confidential service. Their team of registered nurses, counsellors, and sex educators offer information and resources on sex, sexuality and sexual health for people living in British Columbia and the Yukon, Canada.)
Sex & U | https://www.sexandu.ca/
Other Youth Services
Victoria Youth Empowerment Society – 533 Yates street 250-383-3515
Kiwanis Emergency Youth Shelter 250-386-8282
10 bed home environment the provides emergency youth shelter for 13–18-year-olds.
Out of the Rain Emergency Youth Shelter 250-415-3856
Community capacity building project, working to reduce the risk faced by homeless youth by providing shelter during the coldest months of the year.” Out of Rain Youth Night Shelter is available October 15 until April 15. The shelter opens each night from 9 pm and closes at 8am with thirty spaces for youth aged 15-25.
Sancturary Youth Centre 767 Humbolt Street 250-385-6255
Provides a safe and supportive environment for Victoria’s street entrenched or at-risk youth. Operating five days a week, their drop-in program gives youth access to showers, meals, groceries, mentorship and activities”. Ages 14 – 22
Threshold Housing Society 1524 Fort Street, Victoria, BC 250-383-8830
Victoria Sexual Assault Centre | #201 – 3060 Cedar Hill Road, 250-383-5545 | https://www.vsac.ca/
VSAC are dedicated to supporting survivors, supporters, and community to heal from sexualized violence through healing services and education programs.
Gender Affirming Care
TransCareBC http://www.phsa.ca/transcarebc/
Trans Care BC supports the delivery of equitable and accessible care, surgical planning, and peer and community support for trans people across the province.
Rainbow Health Ontario https://www.rainbowhealthontario.ca/
RHO offers training, education, and advocacy for LGBTQ+ in healthcare.
Please note that this resource is based in Ontario and some navigation information may not be the same.
Indigenous Supports
Aboriginal Coalition to End Homelessness Society 101-736 Broughton St. 778-432-2234
ACEHS is a non-profit and registered charitable organization whose sole focus is to support Indigenous peoples experiencing homelessness.
Victoria Native Friendship Centre 231 Regina Ave., 250-384-3211 https://vnfc.ca/
The VNFC is a non-profit Indigenous-led organization located on Southern Vancouver Island, British Columbia, on the traditional lands of the Lekwungen speaking People of the Songhees and Esquimalt Nations. The VNFC offers many services including primary care, housing, culture & language supports, and specific youth programming.
Surrounded by Cedar Child & Family Services | 1497 Admirals Rd., 250-383-2990 https://surroundedbycedar.com/
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